Therefore, every e-commerce store or website selling goods and/or services should contain at least a few refund clauses. It is important that you make it easier for customers to claim refunds. You can for example: Collective Clothing offers a credit for returns made a little outside the original refund window:: If your refund policy is however short enough, you can absolutely include it in your sales contract as a clause, as ClearSmile Brace did here: Finally, Origin Fitness is not refunded: all services/offers are not refunded. See below for a full list of services/offers and refund details. The company sets its own repayment terms, which give customers 30 days to return items instead of 14: its refund policy outlines the conditions for a customer to return goods or request a refund for the services provided. Overall, it should be clear: and some Etsy stores will not refund facial masks because of their personal nature: Myprotein is doing well. Most refunds are processed within 7 business days of receipt, but can last up to 30 days. Don`t set strict deadlines – if you don`t follow them, you`re violating your own policy! The current status of the version and the impending pure versions Print Feedback International Student Fees and Refunds Agreement Section 1 – Purpose and ContextSection 2 – DefinitionsSection 3 – Policy StatementSection 4 – ProceduresPart A – Refund of FeesPart B – Release or Withdrawal After RefundS 5 – Guidelines This is the current version of this document.